4.8/5
Independent Service Rating based on 40 verified reviews.
British Property Awards 2017 Gold Winner estate Agent BarnstapleAll Agents Awards

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Lovely to deal with. Thursday, November 12, 2020. Great service from start to finish. Friendly and helpful.
 Mr. & Mrs M

Update on Coronavirus and Tier 3 Status

Can I list my property if it’s in a tier 3 area?

Yes, at John Smale & Co its business as usual as far as listing properties are concerned. Our team is working hard to ensure our clients safety is of utmost priority, while working towards making the whole process as stress-free and easy as possible. We have made some changes, including virtual property valuations where we are able to, and where face-to-face viewings are required our team is kitted out with the necessary PPE to keep us all as safe as we can.

 

Can I still move home if my area is in tier 3?

Yes, in tier 3 estate agents, solicitors and removal firms are all allowed and able to work as normal. The government has advised that viewings can take place under strict safety guidelines.

 

Can  I still visit a listing in-person?

Where possible we encourage and follow a 2 step process of virtual viewings first then followed by a face-to-face viewing.  We will be undertaking safety measures and viewings will not take place if any of the parties have experienced any Covid-19 symptoms or been in contact with anyone who has shown symptoms.

 

Our team will follow government guidelines at all times by wearing a facemask during the viewing and will observe social distancing guidelines.

 

Can I view any properties remotely?

We are working with all our landlords and tenants to ensure that everyone can safely view the property they are interested in. We are offering remote viewings on the majority of our properties to minimise interactions between people. Get in touch with a member of the team today to book yours.

 

What about maintenance and safety checks?

Our team will continue to arrange maintenance work and safety checks communicating with tenants at every stage. Social distancing and hygiene measures will be in place throughout the visit and tenants will be contacted with plenty of advanced notice ahead of any required visits. We ask all our contractors to sign a declaration to ensure they observe Government Guidance for working safely in other people’s homes.

 

Can I have tradespeople in my property in tier 3?

Yes, all work should be carried out by following the current government guidelines. Tradespeople should check in advance that no one in that household is showing symptoms of coronavirus, self-isolating or shielding. Both residents and tradespeople also have a responsibility to make people aware if they are experiencing symptoms and rearrange the works in line with government guidance.

 

How should a property be prepared for a new tenant?

At John Smale & Co our team will carry out standard inventory, check-in and check-out procedures but will continue to adhere to social distancing and hygiene rules. Ahead of a change in tenancy, our team will complete rigorous checks in-line with government guidelines.

 

How will local lockdowns affect move in dates?

We encourage all parties to be as flexible and as understanding as possible in these difficult times. We will ensure that any keys are appropriately cleaned before being handed over to the relevant party. For further information on removals advice and guidance from the British Association of Removers.

 

Mayfair Office Group